Telephone Manners

The telephone is a big part of our daily life. We talk on the telephone most of the day with family, friends, employees and employers. The telephone is used for private conversations and for business. No matter who is calling, whether we know them or not, it is very important to take the call using proper telephone manners, because if we always deal with our calls like that, we should not be required to attend a training course on telephone etiquette. Our telephone manners are like our own business-card or a portfolio.

There are plenty of opportunities for expanding your experience in telephony manners in books or online. Courses teach you everything you need to understand about telephone manners: when and how to answer; what and when to say and what not to say; how to facilitate the caller’s requests or complaints and more. After this education you will be empowered in how to handle situations throughout your existence.

Attending to telephone manners has many benefits, especially for people working as receptionists or secretaries. But no matter what your job is, displaying proper manners on the phone is vital for all aspects of the organisation you are working for. Telephone manners keep clients coming back and could result in new customers - choosing your organisation for its competence and deals. A real professional always has manners on the telephone.

It’s important to show respect and be polite with anyone, whether you know them or not. Keep a smile on your face - Even if they cannot see you, a smile can be sensed in your voice and that makes a good impression. Specialists say that more importantly it’s not what you say, but how you say it. Your words represent only 30 percent of the image you project. Your voice represents the other 70%.

The way you conduct a call shows to a prospect if your firm is lacking professionalism, or not. An excellent conversation being appreciated by callers might keep them coming back to your company for your services. Consultants and trainers say that there is a connection between untrained employees in telephone manners and lower profits. They say that any interaction an employee has with a customer is essential for company’s successes.

There are few rules to follow when answering and talking on the telephone. Most of them are the usual manners of everyday living, not only on the telephone. I’m recommending being polite and showing courtesy to anyone calling; about never interrupting the other person while they are speaking to you; about not chewing gum or having your mouth full while you talking…. and more.

The benefits of staff telephone training can be seen daily in our relationships with family, friends, other people, in our job accomplishments, on how much we are being paid for our work.

Learn more about telephone manners in the twenty tips we’ve discovered: www.whoisthis.co.uk